Return Policy
At Deltra Global, customer satisfaction is important to us. We accept return requests for both defective and non-defective products within 7 days from the date of delivery, provided the product meets the eligibility requirements described below.
Return Eligibility
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, labels, manuals, warranty documents, and other items supplied with the product.
- Be accompanied by the original invoice or proof of purchase.
Customers may be requested to provide photographs or videos to help verify the return request where applicable.
All returned products are subject to inspection before a refund or replacement is approved.
Products Not Eligible for Return
Returns will not be accepted for:
- Customized or made-to-order products.
- Products manufactured according to customer specifications.
- Products damaged due to misuse, improper handling, unauthorized modification, or incorrect installation.
- Products returned after the 7-day return period.
- Products that have been used, altered, or are missing their original packaging, accessories, or documentation.
Return Shipping Charges
- For approved non-defective returns, customers are responsible for the return shipping charges.
- If the product received is defective, damaged during transit, or an incorrect product has been supplied, Deltra Global will review the request and, where approved, provide an appropriate refund or replacement, as applicable.
Refund Policy
Once the returned product has been received and inspected, we will notify you of the status of your return request.
If your return is approved:
- Refunds will be processed within 7 business days.
- Refunds will be issued through the original payment method wherever possible.
- Depending on your bank or payment service provider, it may take additional time for the refunded amount to appear in your account.