Privacy Policy

At Deltra Global Profiles Private Limited ("Deltra Global", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you provide when visiting our website, browsing our products, submitting an enquiry, requesting a quotation, or communicating with our team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Company or organization name
Email address
Phone or WhatsApp number
Billing or delivery address, where applicable
Project location
Product or solution requirements
Quantity and specification details
Information submitted through enquiry, quotation or contact forms
Order and transaction-related information, where applicable
Information provided during customer support communications

We may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, referring source and website usage information.

2. How We Use Your Information

We may use collected information to:

Respond to product and service enquiries
Prepare and provide quotations
Process and fulfill orders
Coordinate delivery or installation, where applicable
Provide customer and technical support
Communicate regarding your project or order
Process payments through applicable payment providers
Improve our website, products and customer experience
Maintain business and transaction records
Prevent fraud, misuse or unauthorized activity
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where you have provided appropriate consent

We do not use personal information for unrelated purposes without appropriate notice or consent where required.

3. Product Enquiries and Project Information

When you request a quotation or consultation, you may provide project-related information such as dimensions, product requirements, quantity, location, drawings or other specifications.

We use this information to understand your requirements and provide relevant product recommendations, quotations and project assistance.

4. Payment Information

Where online or other electronic payment options are available, payment transactions may be processed through third-party payment service providers.

Deltra Global does not intentionally store complete payment card details such as full card numbers, CVV numbers or banking credentials on its website unless specifically required and lawfully handled through an appropriate payment system.

Customers should use only the payment methods officially communicated by Deltra Global.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functional
Improve website performance
Understand website usage
Remember preferences
Improve user experience
Support analytics and marketing activities where applicable

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, such as:

Payment service providers
Delivery and logistics partners
Installation or service partners
Website hosting and technology providers
Analytics or communication service providers
Professional advisers where required

Such information is shared only when reasonably necessary for the relevant business purpose or where required by law.

7. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, business records, transactions, legal obligations and dispute resolution.

9. Your Privacy Choices

Subject to applicable law, you may contact us to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent for optional marketing communications
Ask questions about how your information is being used
10. Third-Party Websites

Our website may contain links to third-party websites, brands, payment services or other external platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children's Privacy

Our website and services are intended for general business and consumer use and are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing the requested service.

12. Contact Us

For questions, requests or concerns regarding this Privacy Policy, please contact:

Deltra Global Profiles Private Limited
Email: info@deltraglobal.com
Phone: 080 3182 5850
Location: Hyderabad, Telangana, India